Samsung’s latest flagship phone has been in the news and it’s for all the wrong reasons. Samsung last week announced the global recall of the Galaxy Note7 and to make the recall information easier to find, we’ve compiled a country-wise list with all the possible information required for you to exchange the device. By our estimates, Samsung has recalled the phone in over 50 countries, including delaying sales in some markets. Reportedly, this recall will cost Samsung to the tune of $1 billion.
Do note, the list may not be complete but will be updated regularly. If you find any discrepancy or have any additional information about the recall in your country, do let us know on Twitter or Facebook.
Australia
Samsung Australia recommends going back to the store where you made the purchase. If you’ve purchased from any of the operators, you can get more information on the exchange from the following links:
Telstra
Optus
Vodafone
Virgin Mobile
Samsung Customer Care: 1300 362 603
Expected Replacement Date: From September 21, 2016.
Austria
Contact the carrier or the dealer where you purchased the Galaxy Note7. If you ordered the phone and have not received, expect a delay and will be delivered from September 19.
Or you can instantly exchange the Galaxy Note7 with a Galaxy S7 edge and receive the price difference.
Samsung Customer Care: 0800 72 67 864 / Email – service@samsung.at
Expected Replacement Date: From September 19, 2016.
Belgium
The phone was supposed to go on sale from September 9 but the sales have been delayed. Pre-ordered customers will be sent an email with the delivery date and if you’ve purchased it from abroad, contact Samsung right away at the customer care number below.
Samsung Customer Care: 02 201 2418
Bulgaria
The phone is not on sale yet but Samsung expects to begin deliveries from September 19. Pre-ordered customers will be notified via email.
Canada
Samsung is recalling approx. 21,953 units that were sold in Canada from August 19 to September 1, 2016. Galaxy Note7 customers can go to the link below to register for the exchange program. Customers can get a new Galaxy Note7 or exchange for a Galaxy S7 or Galaxy S7 edge through the carrier or dealer.
Samsung Customer Care: 1-800-517-3507
China
Samsung has found 1,858 affected units in the Chinese market that were sold before September 1. Samsung will notify affected customers or one can call on their customer care number mentioned below. Samsung is quick to point out that units sold from September 1 uses a different battery supplier and is unaffected by this recall.
Samsung Customer Care: 400-810-5858
Croatia
Contact the carrier, store or the dealer where you purchased the Galaxy Note7. If you ordered the phone and have not received it, expect a delay and will be delivered from September 19.
Or you can instantly exchange the Galaxy Note7 with a Galaxy S7 edge and receive the price difference.
Expected Replacement Date: From September 19, 2016.
Czech Republic
Contact the carrier, store or the dealer where you purchased the Galaxy Note7. If you ordered the phone and have not received it, expect a delay and will be delivered from September 19.
Or you can instantly exchange the Galaxy Note7 with a Galaxy S7 edge and receive the price difference.
Expected Replacement Date: From September 19, 2016.
Samsung Customer Care: 800 726 786
Denmark
Contact the dealer where you purchased or pre-ordered the Galaxy Note7.
Expected Replacement Date: From October, 2016.
Samsung Customer Care: 70 70 19 70
Egypt
Contact customer service.
Samsung Customer Care: 16580
Estonia
Contact the dealer where you purchased the Galaxy Note7. If you ordered the phone and have not received it, expect a delay and will be delivered from September 19.
Or you can instantly exchange the Galaxy Note7 with a Galaxy S7 edge and receive the price difference.
Expected Replacement Date: From September 19, 2016.
Samsung Customer Care: 8007267
Finland
Contact the dealer where you purchased or pre-ordered the Galaxy Note7.
Expected Replacement Date: From October, 2016.
Samsung Customer Care: 0306227515
France
The phone is not on sale in France. For customers who pre-ordered, contact customer service.
Expected Replacement Date: From September 19, 2016.
Samsung Customer Care: 01 48 63 00 00 (then choose 0)
Germany
Contact the dealer from where you purchased the Galaxy Note7 or Samsung Germany. If you ordered the phone and have not received it, expect a delay and will be delivered from September 19.
Expected Replacement Date: From September 19, 2016.
Samsung Customer Care: 06196 934 0 262
Greece
Customers need to contact authorised customer service center. If you ordered the phone and have not received it, expect a delay and will be shipped soon.
Expected Replacement Date: From September 19, 2016.
Samsung Customer Care: From fixed line – 801 11 7267864 / Mobile – 210 6897691 / from Cyprus (fixed line) – 800 94000
Gulf (Kuwait, Bahrain, Oman, Qatar, UAE)
Samsung is offering the voluntary exchange of the Galaxy Note7 with a newer one in the coming weeks. The exchange will last till December 31, 2016 at the following locations and will also offer an option of a loan device until the new Galaxy Note7 stock arrives. Customers can contact Samsung customer service.
Expected Replacement Date: Coming weeks till December 31, 2016.
Samsung Customer Care: Kuwait: 183-2255, Bahrain: 8000-4726, Oman: 800-Samsung (800-7267864), Qatar: 800-2255, UAE: 800-Samsung (800-7267864)
Hong Kong / Macau
Galaxy Note7 devices purchased from authorised resellers and distributors in Hong Kong and Macau since 2 September 2016 are not affected as the batteries of these devices are provided by a different supplier. But there are less than 500 units of Galaxy Note7 sold in Hong Kong and Macau between 26 August and 1 September that may be affected and for those devices, Samsung is offering a replacement with new ones.
Expected Replacement Date: September 5, 2016.
Samsung Customer Care: Hong Kong – +852 3698 4698, Macau – +0800 333
IMEI Eligibility Check: Click here
Hungary
Samsung will reach out to Galaxy Note7 customers and in case they haven’t contacted you yet, you can reach them on the customer service number.
Expected Replacement Date: From September 19, 2016.
Samsung Customer Care: 06-80-7267864 (06-80-SAMSUNG)
India
Samsung has delayed sales of its Galaxy Note7 in India. There’s no word on the release date but customers who pre-ordered the device will get Gear VR free along with $50 Oculus content voucher.
In case for a refund, you can reach out to the retailer or the online retailer.
Iran
Customers should call the customer care for more information.
Expected Replacement Date: From September 29, 2016.
Samsung Customer Care: 42132-021
Ireland
Galaxy Note7 customers will be contacted by the provider or operator from which they purchased the product in order to arrange their device exchange. If you ordered the phone and have not received it, expect a delay and will be delivered from September 19.
Expected Replacement Date: From September 19, 2016.
Samsung Customer Care: 016950367
Italy
Customers should contact the retailer or Samsung’s customer service for replacement. Samsung will also offer €50 store voucher as a token for waiting for the replacement. Customers can also avail a full refund in case they don’t wish to wait.
Expected Replacement Date: From September 19, 2016.
Samsung Customer Care: 800 025 520
Levant (Jordan, Lebanon, Iraq, Syria and Palestine)
Customers should visit the nearest official Samsung Electronics’ Service center to have their units inspected and replaced within the next few weeks.
Expected Replacement Date: Next few weeks
Samsung Customer Care: Jordan: +962 6 5777444, Lebanon: +961 1484999/1299, Iraq: +964 77 26172220 / +964 75 11892525, Syria: +963 11 3321401, Palestine: +97022946600 / 170060080
Latvia
Contact the dealer where you purchased the Galaxy Note7. Post September 19, 2016, the replacement units will be made available to the dealer. If you ordered the phone and have not received, expect a delay and will be delivered from September 19.
Or you can instantly exchange the Galaxy Note7 with a Galaxy S7 edge and receive the price difference.
Samsung Customer Care: 8000 7267
Expected Replacement Date: From September 19, 2016.
Lithuania
The exchange will start from September 19, 2016 and user will be informed of their respective device. If you ordered the phone and have not received, expect a delay and will be delivered from September 19.
Or you can instantly exchange the Galaxy Note7 with a Galaxy S7 edge and receive the price difference.
Samsung Customer Care: 8000-77777
Expected Replacement Date: From September 19, 2016.
Malaysia
Customers will have to bring their existing devices to the place of purchase for the replacement.
Expected Replacement Date: From 29th September 2016 onwards (10.00 am till 10.00pm)
Replacement Conditions: Customers are required to bring the full box set including a charger and cable; headset and USB Connector
Samsung Customer Care: 1800-88-7799
Mexico
Customers can exchange the device from September 30 at the point of purchase or authorised customer service centers by submitting the original invoice and the equipment. Samsung will also offer a temporary device, if need be.
Or you can instantly exchange the Galaxy Note7 with a Galaxy S7 edge and receive the price difference.
Expected Replacement Date: From September 30, 2016.
Netherlands
The phone’s sale has been postponed. There’s no confirmation when the device will go on sale. Pre-ordered customers will be notified via email.
New Zealand / Pacific Island
Samsung recommends to visit the place of purchase to initiate the replacement. It could take time for the replacement to arrive but Customers can exchange the device from September 30 at the point of purchase or authorised customer service centers by submitting the original invoice and the equipment. Samsung will also offer a temporary device, if need be.
Samsung Customer Care: New Zealand – 0800 726 786, Pacific Island – +64 9 915 2355
Expected Replacement Date: Approx. 4 weeks.
Norway
Customers should contact the dealer or customer service.
Samsung Customer Care: 81556480
Expected Replacement Date: October, 2016
Pakistan
Samsung is yet to sell the Galaxy Note7 and have closed the pre-orders. Customers are advised to reach the customer care for more information.
Samsung Customer Care: 0800-(Samsung)72678
Philippines
The Galaxy Note7 Voluntary Replacement Program is available for customers who bought the device before September 7, 2016. The program will run from October 1, 2016 up to December 31, 2016. Users can also exchange the phone with a Galaxy S7 edge as well.
Samsung Customer Care: 02 422 2111, Toll Free Globe – 1 800 8 726 7864, Toll Free PLDT – 1 800 10 726 7864
Expected Replacement Date: October 1, 2016 to December 31, 2016
Poland
You can exchange the device either at an authorised service center or contact Samsung to courier it to you.
Or you can exchange the Galaxy Note7 with a Galaxy S7 edge from September 12, 2016 and receive the price difference in the form of Samsung Brand Store vouchers.
Samsung Customer Care: 0 801-672-678 or +48 22-607-93-33
Expected Replacement Date: From September 19, 2016
Portugal
Contact the place of purchase where you purchased the Galaxy Note7. If you ordered the phone and have not received it, expect a delay and will be delivered from September 19.
Or you can instantly exchange the Galaxy Note7 with a Galaxy S7 or Galaxy S7 edge and receive the price difference.
Samsung Customer Care: 808 20 72 67
Expected Replacement Date: From September 19, 2016.
Romania
Customers should contact the place of purchase where you bought the Galaxy Note7. If you ordered the phone and have not received it, expect a delay and will be delivered from September 19.
Or you can instantly exchange the Galaxy Note7 with a Galaxy S7 or Galaxy S7 edge and receive the price difference.
Samsung Customer Care: 08008 726 78 64
Expected Replacement Date: From September 19, 2016
Saudi Arabia
Customers are requested to contact Samsung customer service at the number mentioned below for more details.
Samsung Customer Care: 800-247-4357
Expected Replacement Date: From October, 2016
Serbia
Customers should contact the place of purchase. If you ordered the phone and have not received it, expect a delay and will be delivered from September 19.
Or you can instantly exchange the Galaxy Note7 with a Galaxy S7 or Galaxy S7 edge and receive the price difference.
Expected Replacement Date: From September 19, 2016
Singapore
Samsung is asking affected customers to make an appointment between September 9, 2016 to September 25, 2016 and you can personally collect the device or get it delivered.
Appointment Booking Period: September 9, 2016 to September 25, 2016
Expected Replacement Date: September 16, 2016 to October 2, 2016
Slovakia
Customers should contact the place of purchase. If you ordered the phone and have not received it, expect a delay and will be delivered from September 19.
Or you can instantly exchange the Galaxy Note7 with a Galaxy S7 or Galaxy S7 edge and receive the price difference.
Samsung Customer Care: 0800 726 786
Expected Replacement Date: From September 19, 2016
Slovenia
Customers should contact the place of purchase. If you ordered the phone and have not received it, expect a delay and will be delivered from September 19.
Or you can instantly exchange the Galaxy Note7 with a Galaxy S7 or Galaxy S7 edge and receive the price difference.
Expected Replacement Date: From September 19, 2016
Spain
Customers should contact the place of purchase. If you ordered the phone and have not received it, expect a delay and will be delivered from September 19. Users who ordered online on Samsung’s stores can contact them at the co-ordinates below.
Samsung Customer Care: 900 100 807 or soporte.note@samsung.com
Expected Replacement Date: From September 19, 2016
Sweden
Contact the dealer where you purchased or pre-ordered the Galaxy Note7.
Expected Replacement Date: From October, 2016
Samsung Customer Care: 0771-726786
Switzerland
Samsung will replace the Galaxy Note7 in the coming weeks. Contact or visit the retail outlet where you have purchased the device.
Expected Replacement Date: Coming weeks
Samsung Customer Care: 0800-SAMSUNG (0800 726 78 64)
Taiwan
Contact the place of purchase or Samsung customer care.
Expected Replacement Date: September 8, 2016 to October 30, 2016
Turkey
Contact the place of purchase or Samsung customer care.
Expected Replacement Date: Mid-October, 2016
Samsung Customer Care: 444 77 11
United Kingdom (UK)
UK customers who have purchased Galaxy Note7 will be contacted by the provider or operator from which they purchased the product in order to arrange their device exchange. Pre-ordered customers will be offered a replacement soon.
Samsung Customer Care: 0330 7261000
Expected Replacement Date: September 19, 2016
United States of America (USA)
Users can avail replacements now from their point of purchase or contact Samsung if you bought it from samsung.com. Customers can get a full refund, a Galaxy Note7 or also exchange it for a Galaxy S7 or Galaxy S7 edge and get the refund of the price difference. Additionally, Samsung US will also give $25 gift card, in-store credit or bill credit from select carrier retail outlets when exchanging the device.
Samsung Customer Care: 1-800-SAMSUNG
Expected Replacement Date: Underway with most locations to receive no later than September 21, 2016.
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