As expected, Samsung has announced the recall of Galaxy Note7. Samsung has issued the recall after finding some of the Galaxy Note 7’s battery faulty, thus catching fire. Samsung maintains the issue is not widespread with only 35 cases reported till now but affects about 24 in a million units. This is probably the first Samsung mobile to be recalled and it’s a big one considering Samsung was hoping it to be the star product to improve its financial earnings. This also doesn’t bode well as Apple is expected to announce their new iPhone in the next few days.
Samsung has stopped the sales of the phone and existing users can get a replacement, which should take around 2 weeks.
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
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