This has got to be one of the absurd reasons but it’s true. Vodafone claims that any firmware update not approved by them – even if it’s an official update from the handset manufacturer – consumer will lose the Vodafone warranty but will have manufacturer’s warranty. Apparently, Vodafone warranty allows users to repair the handsets if the device was ‘Vodafone approved software’.
The issue has surfaced on Vodafone’s official forums where Galaxy S users were reportedly discussing newly released Galaxy S firmware via KIES – Samsung’s official software.
This expectedly, hasn’t gone well with the Galaxy S owners and it will be interesting to see if Vodafone budges down from its stance.
Hi,
I’m pleased to let you know that we’ve looked into this further and have posted an update on the situation here: http://bit.ly/bnFfds.
Many thanks,
Jenny
Web Relations Team
Vodafone UK